Frequently Asked Questions

Installing EndNote 20 on Mac Error – cannot be scanned for malicious software

February 18, 2022

To bypass this error message press control+click (or cmd+click) on the EndNote installer icon,Choose Open from the menu that appears.The EndNote software will now install. Alternatively, you can try:Click on the Apple Icon (top left) >...Read more

How do you change case for titles in EndNote 20?

February 1, 2022

To change case in EndNote 20 (for example an article title in all caps to sentence case):  In the Edit view, highlight the text you want to change.   Shift + F3 will circle through sentence case, upper case, lowercase, and...Read more

Why do my EndNote keyboard shortcuts in Word for Windows no longer work?

December 21, 2021

With a recent update, Microsoft Office 365 has added new keyboard shortcuts that now interfere with Endnote keyboard shortcuts. These are hardcoded into Word (and can’t be changed) so now the Endnote shortcuts are assigned to the same key...Read more

How do I repair corrupt libraries?

December 21, 2021

If you have a Library that has corrupted – you are instructed to repair it. For EndNote X9 and earlier: Go to Tools > Recover Library > follow the prompts For EndNote 20 and later: Go to Library> Recover library > follow the...Read more

How do I share EndNote libraries with other users?

December 21, 2021

There are two different ways to share EndNote libraries with other users depending on how much you want to share: Entire EndNote Library (including PDFs). It can be shared with up to 100 others for EndNote 20 and earlier versions. EndNote 20.1...Read more

What is the Massey Profile Installer?

December 21, 2021

The Massey Profile Installer is what the library uses to manage EndNote settings and files so that it works smoothly with Massey Library resources. It is a good idea to download and run it after any EndNote software update to ensure settings are...Read more

What Do I Do With Conference Papers?

December 21, 2021

The Conference Paper and Conference Proceedings reference types in EndNote are intended for unpublished verbal presentations of papers/proceedings. These will not display correctly for published conference papers. These are most commonly entered as...Read more

Why are my citations slow to insert and how can I fix it?

December 21, 2021

Slow insertion of citations can be a problem – especially with long documents on older machines. This is in part because by default EndNote not only inserts the bibliography (as in older versions) – but also creates a hidden hyperlink...Read more

How Do I Remove Author Initials From My In-Text Citation?

December 21, 2021

Some citation styles (including APA 7th) include initials to differentiate between the authors. This should happen when you have two different authors with the same surname. In this case these are correct citations and the initials do not need to be...Read more

How Do I Activate The Shading Of The EndNote Text?

December 21, 2021

EndNote uses field codes to work with Word. It is useful to activate the field code shading in Word to make the EndNote text easier to see and so to avoid accidently editing or deleting it. Below are instructions for different versions of Word...Read more