Technical

How do I repair corrupt libraries?

December 21, 2021

If you have a Library that has corrupted – you are instructed to repair it. For EndNote X9 and earlier: Go to Tools > Recover Library > follow the prompts For EndNote 20 and later: Go to Library> Recover library > follow the...Read more

How do I share EndNote libraries with other users?

December 21, 2021

There are two different ways to share EndNote libraries with other users depending on how much you want to share: Entire EndNote Library (including PDFs). It can be shared with up to 100 others for EndNote 20 and earlier versions. EndNote 20.1...Read more

What is the Massey Profile Installer?

December 21, 2021

The Massey Profile Installer is what the library uses to manage EndNote settings and files so that it works smoothly with Massey Library resources. It is a good idea to download and run it after any EndNote software update to ensure settings are...Read more

Why are my citations slow to insert and how can I fix it?

December 21, 2021

Slow insertion of citations can be a problem – especially with long documents on older machines. This is in part because by default EndNote not only inserts the bibliography (as in older versions) – but also creates a hidden hyperlink...Read more

Why Does The Endnote Web Toolbar/Tab Appear In Word But Not The Endnote Desktop Toolbar/Tab?

December 20, 2021

EndNote installs both tabs but normally only the Desktop one should be active. It is possible to switch between the toolbars in Word’s EndNote Preferences. See these instructions for different versions of Word. ...Read more

How do I convert my Word document references to EndNote references?

December 20, 2021

Citations entered with the Word’s referencing tool can be exported to EndNote and converted to EndNote citations.   For instructions see the FAQ on the EndNote website.    For documents where Word’ referencing tool was not...Read more

Why Isn’t The EndNote Toolbar/Tab Appearing?

December 17, 2021

Occasionally, the EndNote Cite-While-You-Write function may not install automatically. However, it can be manually installed. For Microsoft Word instructions, see the relevant EndNote FAQs for Windows PC or Mac. If you previously had the EndNote...Read more

Why do I see strange field codes appear, which look like { ADDIN EN.CITE …} instead of regular citations?

December 15, 2021

The text {< ADDIN EN.CITE …} is normally a hidden Field Code that EndNote uses in Word. To toggle hiding or displaying these codes, press the Alt-F9 keys (or Option+F9 for a Mac)...Read more

Install Instructions for EndNote on Massey Machines (Windows PC)

October 6, 2021

On Massey owned Windows machines EndNote 20 should be installed using the Software Center: Click on the Software Center icon on your desktop, or search for it via the search box in the Windows task bar. (If your machine does not have the Software...Read more

Compatibility Issues with macOS Big Sur – Solution for Macs with Apple M1 chips

February 24, 2021

EndNote X9 and macOS Big Sur are not compatible. This issue mainly affects new machines or macs that have been updated to the new macOS Big Sur before installing EndNote. Those who have EndNote and have since updated the macOS Big Sur have not...Read more