You told us about … hassles with databases timing out

August 2, 2022

We had a number of comments in our Insync satisfaction survey last year about databases timing out too quickly. A check of our Discover database earlier this year ensured that the timeout was reset to 2 hours. However there may be issues with other databases we provide having different time-out periods.

The time-out periods serve an essential purpose. Holding open currently inactive user sessions takes up system memory, and in systems with thousands of users this memory usage can add up to a significant load on the servers. To avoid deterioration of system performance, inactive sessions are closed after a certain length of inactivity. 

 If you find that you are logged out after less than 2 hours of inactivity (eg while reading journal articles hosted outside of Discover), please notify us as this is unexpected behaviour. There is an “Ask a Librarian” link in Discover, or you can email us at Please provide a description of what you were researching (search engine and search terms) and a rough estimate of how quickly you were logged out, and we will investigate. 

Photo by Yan Krukov from Pexels

Leave a Reply

Your email address will not be published. Required fields are marked *

    Search posts