Discover errors

August 30, 2016

Discover, the main Library search tool, is currently giving a few error messages, which are being investigated. In the meantime, here are some trouble-shooting tips for the most common errors. If these don’t work, please contact us on with details of what’s happening, and we’ll look into it for you.

EBSCO “Application Level Exception” error message

Often occurs when:

  • You are signed into your EBSCO account and interacting with folders.
  • Your browser is unable to handle JavaScript.
  • Your internet provider uses an accelerator or “turbo” feature, or you have installed an accelerator on your browser or computer.

You can sort it by:

  • Often clicking on the Back button or trying again works.
  • Sign out of EBSCO, clear your browser history, including cache and cookies, and restart your browser.
  • Make sure your browser is up-to-date.
  • Make sure your browser security settings are not blocking any JavaScript. Go to for instructions on how to do this.
  • Make sure you are not using any accelerators.

​EBSCO “A System Problem has Occurred” error message

Discover and other EBSCO databases appear to be having a problem timing out. If you leave a database for a few minutes and then come back and try to interact with the same search/search results, you may be taken to an error message or the generic EBSCHOhost database list.

Often occurs when:

  • Several Discover or other EBSCOhost tabs are open.
  • Discover is left open, but you stop interacting with it for a few minutes or more, and then go back to it.

You can sort it by:

  • Clearing your browser history, including cache and cookies, and restarting your browser.
  • Avoid using your browser’s “Back” button.

​If you feel comfortable doing so, you can help the Library and EBSCO solve this problem by emailing the following:

2 responses to “Discover errors”

  1. Leah Smith says:

    I can’t access the library properly. Evey time I login I get this pop up

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